PRODUCTIVITY ENHANCEMENT PROGRAMS
(Office Essentials)
Workshops that address increase in work effectiveness of employees by focusing on skill development, processes and innovation.
Train like a Champ is a 2-Day training course designed to help participants to reach their trainer potential by effectively transferring knowledge, skills and attitude through techniques in course delivery and module design.
​​
Problem Solving & Decision Making is a 1-Day course that aids participants to systematically address problems faced in the workplace. This course allows them to involve all concerned parties in information gathering, brainstorming, and implementation-ensuring seamless solutions. Finally, participants will be able to recognize the importance of measuring the impact of problem solving & decision making.
Kaizen (Continuous Improvement) Workshop is a 1-Day training designed to aid participants to recognize the importance of continuous improvement in their tasks and their output. This course will assist the participants in creating a Kaizen analysis for both process improvement and countermeasure implementation.
CR-I-B – A Training on Creativity & Innovation is a 1-Day course that aids the participants to reawaken their creative and innovative mind. It aims to help build creativity by overcoming blocks that can hinder the participants, practicing creative and innovative thinking techniques and develop the characteristics of creative people-learning.
Quality Workplace: 5s and Records Management is a prerequisite and among basic in adapting Quality Management. This workshop provides an understanding on how 5s method helps organizations in keeping work space organized and impact employee productivity. Hence, Records Management practice will put order in managing records through record identification and inventory, retention schedule and disposition.
Delivering Customer Service & Handling Difficult Customers is a 1-Day training designed to identify customer needs and address them with effective customer service. This course allows the participants to have a proactive of customer complaints supported by people handling techniques.
Total Customer Experience is an interactive workshop that helps an individual and organization in reflecting their level of service and such quality of service affects building long-term relationship with customers. It is included in the session on how an individual or a department commit sins in internal servicing and how this affects on the overall delivery of total customer experience. Participants will be also though on how to proactively use communication platforms and face-to-face interaction in winning customers trust.
Creating Customer Loyalty through Service Recovery is a 1-day course designed to aid the participants understand the value of understanding customers and their expectations from the service providers. By understanding the different levels of customer expectations, whether at the beginning, middle, or end of the service provision, frontlines shall be able to turn difficult customer service related experience into high impact customer experience.
Complaint Management is a 1-day course designed to further the skills of participants is managing various situations on customer complaints. Being a targeted workshop, participants shall be able turn various situations favorable not only for the customer but also for the company.
Managing Meetings is a 1-day course (customizable to half day) designed to guide participants to effectively and successfully manage meetings. This course discusses the various stages in conducting a meeting and ultimately covering all items in an agenda efficiently within the given time.
Presentation Skills for Success is a 1-day course that guides participants into various techniques in confidently and effectively presenting ideas in a crowd. Included in these techniques are the planning and preparation of presentation material and support aids.
Key Account Management is a 1-day course that acknowledges the truth-with all the money and effort that goes into attracting new customers it makes sense to look after the ones we have. This course is designed to assist any sales account manager in building stronger long term relationships with their customers and realizing the full potential of that partnership. There are common mistakes that account managers new to the role (and many experienced ones) make which can stifle future growth. We will cover these and how to avoid them whilst guiding you towards profitable best practice by ensuring you have the fullest possible understanding of your customers’ requirements.
INFLUENTIAL LEADERSHIP PROGRAMS
Workshops that focus on leadership essentials for new and experienced leaders
B.O.L.T. (Basic Officer & Leadership Training) Program is a management training designed specifically for Managers and Supervisors. B.O.L.T. consists of 3 modules focusing on Personal Management, People Management and Functions and Process Management. It is a 4-Day training which may be implemented collectively or individually.
Module 1: Personal Management is a 1-Day course that aims to provide crucial foundational knowledge on leadership which can be used as a guide for participants to develop skills and techniques in effect improving their personal effectiveness.
Module 2: People Management is a 1-Day course that is designed to aid the participants to lead their teams through Trust and Motivation. It also provides concepts and techniques in Performance Management, Conflict Resolution and Change Management.
Module 3/4: Functions of Management & Process Management is a 2-Day course that aims to provide an in-depth understanding on the Functions of Management: Planning, Leading, Organizing and Controlling. This includes segments on Strategic planning, Decision Making, Delegation, Process improvement and Performance Measurement.
SMART Goal Setting for Performance Appraisal is a 1-Day training designed to equip its participants to create effective Key Results Area (KRA) and Key Performance Indicators (KPI) through the SMART goal setting approach. This will provide a venue to clarify practices that hinder employee monitoring and improvement, and shift paradigms that will enable raters to become results-oriented.
Performance Coaching Workshop is a 2-Day course that helps participants capitalize their experiences and knowledge of their current job and effectively transfer to new or non-performing employees. Effective strategies and techniques will be discussed and demonstrated to better address work performance, people issues, and of the like-ultimately achieving higher productivity and efficiency.
Closing the Generation Gap is a 1-Day course focuses on the basic concept when closing the gap between each generation means understanding your generation and the rest. In this learning session, participants will deeply understand that their behavior and struggles are affected by which generation they are born. By learning this, the approach and communication on these generations will successfully break walls between.
Practical Problem Solving & Decision Making is a 1-day course designed to demonstrate problem solving techniques and models, organizing methods, ways to conduct research, identifying options to achieve accurate decision-making and problem solving.
Increasing your Team’s Productivity is a 1-day course designed to establish effective knowledge, skills and attitude of being a leader. This course allows the participants understand his/her own leadership style and how this can impact his/her productivity, team and personal effectiveness as a whole.
Delegation: The Art of Delegating Effectively is a 1-day course designed for leaders to build trust among his team members as it is the foundation of delegation. Furthermore, participants shall be able evaluate the proper level of delegation given per employee at the same time establish a sense of employee development.
Facilitating Group Problem Solving: Leading teams to solutions is a 1-day course designed to guide leaders in involving team members to be part of brainstorming activities. This shall help its participants learn to allow team members analyze various situational problems and come up with strategic solutions in an efficient manner.
Change & Crisis Management Workshop is a 2-day course designed to aid participants to develop the skills in managing conflict including challenging behavior and situations in groups. Moreover, the sessions create a venue where participants would be able to assess their readiness in adapting to change and leading teams through change.
SELF EMPOWERMENT PROGRAMS
Workshops that support personal growth as a professional and increase individual productivity
Taking Initiative through Personal Empowerment is a 1-Day course designed to aid participants to develop initiative in their work. This course will help participants identify barriers to taking initiative and areas which they can improve to become an asset to the organization. Moreover, participants will be able to take responsibility for their learning and development.
Adapting to Change is a 1-Day course designed to aid participants to understand change and adapt to its demands. Participants will be able to pinpoint change, be aware of their possible reactions, and react to change proactively.
Personal Branding is a 1-Day course designed to aid the participants to build their personal branding through power dressing & effective communication. This course will also project an effective professional through personal management and initiative.
Time Management is designed to help participants identify the top time wasters and develop skills and techniques in order to overcome these. This course also aims to identify the common sources of unfinished work output and be able to create a personal Time Management plan to increase productivity and efficiency.
Stress Management is designed to identify personal and professional sources of stress that affect one’s productivity. Through this course, one can immediately identify constructive from destructive stressors where they can either use it as their drive to increase work output or apply stress management techniques on a long term and immediate response level.
Work Attitude & Values Enhancement is a 1-Day course that aids participants to align their personal values with the company’s and develop a sense of unity with the its business objectives. Participants will also be able take responsibility in their own productivity, decision making and individual contribution in light of the company’s mission and vision.
​
Fostering a Culture of Accountability is a 1-day course designed for participants to learn practical skills in managing their assigned tasks and follow through initiatives that impact performance. The workshop allows its participants to understand the dynamics of Choices, Behavior and Habit that propels one’s level of work ownership, and learn how to manage their behavior to keep productivity factors in balance.
SILENCE BREAKER PROGRAMS (Communication Programs)
Workshops designed to increase proficiency in written and spoken English. This is further practiced during interaction with colleagues and clients.
Effective Telephone Communication is a 1-Day course designed to equip participants with the basic knowledge and solid skill practice for improved telephonic communication. This course discusses the proper attitude and appropriate skill set to be able to provide excellent customer service through effective communication with its clients.
Business Writing is a 1-Day course designed to teach participants the proper way of writing memorandums, business letters, e-mails and other documents needed in their respective business industry. It aims to ensure the use of correct grammar, tenses, and choice of words.
Effective Business Communication is a 1-Day course designed to deliver effective methods in Workplace Communication by developing effective verbal, para verbal and non-verbal skills. This course aims to develop confidence in speaking, awareness in the right choice of words and overall communication with the different levels of management.
Bridging the Communication Gap is a 1-day course designed for participants to effectively relay their messages to different kinds of communicator in the workplace. Participants shall be able to easily influence their audience regardless of position or level and in this way, will be able to get action.
Assertive Communication is a 1-day course designed to evaluate situations where assertiveness is an advantage. This course allows participants to practice assertiveness speech and behavior to increase productivity and results. Various techniques on using the right words, avoiding subservient language and saying NO confidently shall be demonstrated by the participants.
TEAM DEVELOPMENT PROGRAMS
Training sessions whether indoors or outdoors to close team gaps and promote collaboration among team members
Effective Interaction Skills is a 1-Day course designed aid participants to use effective ways to interact with colleagues and superiors in order to reduce time and miscommunication. This course helps participants practice win-win partnership to develop good working relationship with their colleagues and superiors.
Developing Service-Oriented Support Teams is a 1-day course focused on teams providing back office support by establishing the impact of their function where directly contributing to the full cycle of an organization. This will allow teams to develop the necessary attitude toward work and how it affects other teams.
Treating Co-Workers as Customers is a 1-day course designed to change the paradigm of customers. Instead of seeing customers as entities or people who pay for services, the approach to co-workers shall be the same as external customers. Participants shall be able to establish various boundaries to better promote high levels of professionalism and good working relationships.